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Oasis Places Privacy & Security Policy

Oasis Places respects the privacy of everyone who visits our website or communicates with us. We take your privacy seriously. Your personal information will be used only when dealing with you and for the sole purpose described and will never be sold nor unnecessarily shared with a third party.

We may retain details provided to us by you in order for your arrangements to be processed efficiently, enable your requests for bookings, to keep you informed regarding your booking and to better understand your requirements.

We may use the information you provide to inform you about offers and services from Oasis Places.

We take full responsibility for ensuring that proper security measures are in place to protect your information which is collected, stored and disclosed to prevent unauthorised access and misuse, in accordance with data protection legislation (1984 & 1998)

By using our services, you permit us to pass relevant information on to our partners and suppliers of your arrangements such as villa owners, transport companies etc. Information may also be provided to security or credit processing companies, public authorities such as customs/immigration if required by them, or as required by law.

We will not pass any information on to any other person not responsible for part of your vacation arrangements. This applies to any sensitive information that you give to us such as details of disabilities, or dietary/religious requirements.

Oasis Places Limited may offer links to other web sites such as tourist boards, flight partners etc, which are intended to provide supplementary information about a specific services. Oasis Places and its partners are not responsible for content, privacy policies or practices of external web sites.

Oasis Places Quality Assurance Statement
Oasis Places aims to provide excellent services to our customers and partners in order to achieve total customer satisfaction.

Oasis Places is committed to working with organizations and individuals that share our ethos.

Oasis Places will not work with organizations or individuals that are unethical, do not demonstrate good practice nor share Oasis Places’ customer-focused approach.

Oasis Places will provide services that meet (or preferably exceed) our Customer and partner expectations.

Oasis Places will undertake the following in order to achieve the above:

  • Regular visits to properties represented
  • Provide information that is accurate and true in print and image
  • Monitoring of Service provision using customer and partner feedback
  • Using customer and partner feedback to continuously improve services

Oasis Places Complaints Policy & Procedure
Oasis Places aims to provide excellent services to our customers and partners. We will at all times aim to provide information that is accurate and true in print and image.

Oasis Places is committed to working with organisations and individuals that share our ethos and will not work with those that do not adopt good practice.

Although we hope that our customers are completely delighted with their experiences of and through Oasis Places, we recognise that there may be times when our customers may be less than satisfied. We will always view complaints, comments or compliments as service development influencers and as such encourage this form of customer feedback.

If a customer considers that he/she has cause for complaint concerning a villa represented the matter should first be taken up with the villa representative immediately. If at this time satisfaction cannot be obtained the Customer should report the complaint either to the Oasis Places Caribbean representative or directly to the Oasis Places UK office.

Complaints should always be reported to the Oasis Places office within seven days of Villa departure. This is to ensure that complaint can be investigated effectively.

Complaints will be acknowledged within five working day of receipt.

Complaints will be responded to within 20 working days of receipt.

Oasis Places will endeavor to resolve complaints as efficiently as possible. Where complaints are upheld, Oasis Places will make an offer of compensation.

If a customer is not satisfied with the outcome of the complaint or the compensation offered, Oasis Places would agree to the involvement of an informal, independent arbitrator.

The customer may also choose to lodge a formal complaint with Trading Standards, or formal arbitration through a professional arbitrator.

Contact details are as follows:

Trading Standards
www.tradingstandards.co.uk
(visit this address to obtain details of your nearest Trading Standards office)

Chartered Institute of Arbitrators
International Arbitration Centre,
12 Bloomsbury Square, London WC1A 2LP
email: info@arbitrators.org
Tel: 020 7421 7444
Fax: 020 7404 4023

 

Oasis Places Responsible Tourism Statement
Oasis Places advocates responsible tourism. Resource protection, conserving the natural environment and support of local communities will help our destinations remain special places in the sun for generations to come. Responsible tourism enriches the Caribbean experience

Oasis Places will foster understanding, appreciation and conservation of the holiday destinations we feature, operating in a socially and environmentally responsible manner.

Oasis Places will achieve the above by undertaking the following:

  • Raising customer awareness by promoting responsible tourism practices and principles in our communications with them.
  • Meeting and exceeding Responsible tourism best practice requirements.
  • Raising our own awareness of sustainability principles, issues and practices through regular and ongoing training to staff
  • Active support of Responsible Tourism bodies.
  • Ensuring local communities benefit from our profits in order to preserve and protect the areas our customers visit.
  • Partnering with local service providers, suppliers and communities
  • Establishing preferred partnerships with individuals and organisations able to pass on to our customers an insight and understanding of the destination
  • Ensuring preferred partnerships with individuals and organisations that share our commitment to responsible tourism.
  • Implementing reduce, reuse and recycle practices.

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